At Holes Bay Marine Ltd we want you to be satisfied every time you shop with us so we make our returns policy simple.
Goods for return or exchange must be sent back to the store within 14 days of receipt.
Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended).
Please include the invoice (contained within the parcel you received) with the goods, a covering letter and your name and contact number, so that we know who they are from.
Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;
We will issue the refund (or send out an exchange) within 28 days, if in stock, and you will see the credit on your card after approximately 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take up to 10 days).
A refund will show on your card under the name Holes bay Marine Ltd.
Where Faulty or Damaged goods are received please contact the store on 01202 667202 within 7 Days of receipt.
If an item bought under a Special Offer or Promotional Incentive is subsequently returned the Special Offer or Promotional Incentive may no longer apply and the refund will be adjusted accordingly.
We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.
If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.
You have the right to cancel your order at any time up to 7 working days starting the day after delivery. Goods are refunded within 30 days of cancellation.
If you have received the ordered goods, they must be returned in their original packaging, unopened.
Please note that once goods have been opened, the order is not eligible to be cancelled.
Please be sure that you are ordering the right product for your needs before confirming your order.
If you would like further information on products or concerning our refunds policy please contact us via email at enquiries@hbmmercruiserparts.co.uk
Your rights to return goods are protected under the The Consumer Protection (Distance Selling)(Amendment) Regulations 2005 which can be found at http://www.opsi.gov.uk/si/si2005/20050689.htm
All queries should be emailed to holesbaymarine.co.uk.com and we generally deal with all queries within 48 hours. If we need to investigate your query further we will advise you
